Model Answer For Muet (Report Writing)
Class exercise (possible model answer)
A Report :
Air Travellers' Choice of Airlines(2003-2008)
The charts show the number of air travellers by airlines from 2003 to 2008 and the travellers' airlines satisfaction rating for 2008.Generally, passenger numbers of each airline are influenced by passenger satisfaction in 2008.
In 2003,Swift Air was the least favourite airline with 200,000 passengers, compared to Air Eagle which had double the number of passengers at 400,000.Falcon Airways had the most number of passengers at 800,000 in 2003. Passenger numbers dropped from 600,000 in 2004 to 300,000 in 2006, but rose to 500,000 in 2008. In contrast, Air Eagle's passenger numbers continued to rise, achieving 1,500,000 passengers in 2008. However, Swift Air's passenger numbers maintained a steady number at 200,000 from 2003 to 2008.
In 2008, Air Eagle had the highest rating(100%) for both price and punctuality which account for the highest passenger numbers(1,600,000). Falcon Airways was top rated for service at 90% but rated only 30% pricewise and 45% punctuality-wise which account for the second highest passenger numbers at 400,000 . Swift Air's below average rating for service(45%), punctuality(20%) and safety(35%) contributed to its lack of popularity among air travellers with 200,000 passengers.
In conclusion, travellers' choice of airline is influenced by their satisfaction with price, punctuality, service and safety.(198 words)
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